Frequently Asked Questions

Our VPN service supports all major platforms and devices:

• Windows (7, 8, 10, 11)
• macOS (10.12 and later)
• iOS (12.0 and later)
• Android (5.0 and later)
• Linux (Ubuntu, CentOS, Debian, etc.)

We provide easy-to-use apps for all platforms with one-click connection.

We pride ourselves on providing high-speed VPN connections. Our optimized servers typically deliver:

• 90-95% of your original internet speed
• Sub-20ms latency for gaming
• Unlimited bandwidth with no throttling
• Optimized servers for streaming

Speed may vary based on your location, internet connection, and the server you choose. We recommend connecting to the nearest server for optimal performance.

No, we maintain a strict no-logs policy. We do not track, collect, or store:

• Your browsing history
• Traffic data
• DNS queries
• Connection timestamps
• IP addresses
• Bandwidth usage details

We only collect minimal information necessary for account management and technical support. Our no-logs policy has been independently audited and verified.

Yes! Our VPN service is optimized for streaming:

• Access geo-blocked content from Netflix, Hulu, BBC iPlayer, and more
• Dedicated streaming servers in multiple countries
• High-speed connections for 4K content
• Built-in kill switch for maximum security

We use industry-leading security protocols and encryption:

**Encryption:**
• AES-256-GCM encryption (military-grade)
• Perfect Forward Secrecy
• SHA256 authentication

**Protocols:**
• WireGuard (fastest and most secure)
• OpenVPN (UDP/TCP)
• IKEv2/IPSec

**Security Features:**
• Automatic kill switch
• DNS leak protection
• IPv6 leak protection
• Split tunneling
• Double VPN (select servers)

If you're experiencing connection issues, try these steps:

1. **Check your internet connection** - Ensure you have a stable connection
2. **Try a different server** - Switch to another location
3. **Change protocol** - Try WireGuard, OpenVPN, or IKEv2
4. **Restart the app** - Close and reopen the VPN application
5. **Check for updates** - Ensure you have the latest app version
6. **Disable firewall/antivirus** - Temporarily disable to test
7. **Contact support** - Our 24/7 team is ready to help

For persistent issues, please contact our support team with your device information and error messages.

We offer a **30-day money-back guarantee** on all subscription plans:

• Request a refund within 30 days of purchase
• No questions asked policy
• Full refund to your original payment method
• Refunds typically processed within 5-7 business days

**How to request a refund:**
1. Contact our support team
2. Provide your account email and reason (optional)
3. We'll process your refund immediately

Please note: Refunds are only available for subscription fees, not for any third-party services or add-ons.

You can cancel your subscription at any time:

**From your dashboard:**
1. Log in to your account
2. Go to 'Subscription' settings
3. Click 'Cancel Subscription'
4. Confirm your cancellation

**What happens after cancellation:**
• Your VPN service continues until the end of your billing period
• You'll receive a confirmation email
• No future charges will occur
• You can reactivate anytime

**Need help?** Contact our support team and they'll assist you with the cancellation process.

Yes, we offer specialized business and enterprise solutions:

**Business Features:**
• Dedicated IP addresses
• Team management dashboard
• Centralized billing
• Priority support
• Custom server locations
• Advanced security controls

**Enterprise Features:**
• Dedicated servers
• Custom encryption
• API integration
• 24/7 dedicated support
• SLA guarantees
• Compliance reporting

Contact our business team at [email protected] for custom pricing and features tailored to your organization's needs.